WINplc, which provides interactive mobile entertainment and information services, has launched Enterprise Communicator, a web-based mobile CRM communications platform specifically designed to help its corporate customers communicate more easily and effectively with field service teams, branch offices and customers.
WIN’s Enterprise Communicator will help the company’s corporate customers interact with their own customers or staff using text messaging, multimedia messaging, voice push, email and other mobile communications services, to relay information such as stock updates, delivery information, renewals or payment reminders.
In addition, says WIN, the Enterprise Communicator will help its customers build interactive marketing campaigns, promotions and competitions. The solution also incorporates a range of features to measure campaign effectiveness.
The web-based interface can also draw information direct from CRM systems, either manually or automatically via ftp, and can use this information intelligently to communicate easily and effectively a whole host of service or support information.
“Our new Enterprise Communicator is designed to make things easier for our customers and better for their customers,” says WIN CEO, Graham Rivers. “Delivery and waiting time information, bank account transactions, travel information or the status of stock orders can all be sent using the Enterprise Communicator. It is a fast, accurate and reliable way to deliver customer or staff updates.”
The platform is compatible with any CRM system that can handle Excel or CSV file formats. Automation is provided through the use of ftp, and messages can be sent direct to the mobiles of customers and field support staff via SMS, picture messaging, email or voice. The solution also provides management with vital feedback on campaign success and allows the building of large databases of customers, with opt-in support for further campaigns.
WIN notes that as a web-based solution, there are no large capital costs upfront for customers switching to Enterprise Communicator, or from WIN’s previous Enterprise Manager platform. Customers can quickly begin to launch and run CRM information services using the platform. New service features are already planned to the platform and will be seamlessly introduced, says WIN.
WIN’s Enterprise Communicator will help the company’s corporate customers interact with their own customers or staff using text messaging, multimedia messaging, voice push, email and other mobile communications services, to relay information such as stock updates, delivery information, renewals or payment reminders.
In addition, says WIN, the Enterprise Communicator will help its customers build interactive marketing campaigns, promotions and competitions. The solution also incorporates a range of features to measure campaign effectiveness.
The web-based interface can also draw information direct from CRM systems, either manually or automatically via ftp, and can use this information intelligently to communicate easily and effectively a whole host of service or support information.
“Our new Enterprise Communicator is designed to make things easier for our customers and better for their customers,” says WIN CEO, Graham Rivers. “Delivery and waiting time information, bank account transactions, travel information or the status of stock orders can all be sent using the Enterprise Communicator. It is a fast, accurate and reliable way to deliver customer or staff updates.”
The platform is compatible with any CRM system that can handle Excel or CSV file formats. Automation is provided through the use of ftp, and messages can be sent direct to the mobiles of customers and field support staff via SMS, picture messaging, email or voice. The solution also provides management with vital feedback on campaign success and allows the building of large databases of customers, with opt-in support for further campaigns.
WIN notes that as a web-based solution, there are no large capital costs upfront for customers switching to Enterprise Communicator, or from WIN’s previous Enterprise Manager platform. Customers can quickly begin to launch and run CRM information services using the platform. New service features are already planned to the platform and will be seamlessly introduced, says WIN.
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